At MyLap India, we are committed to providing our customers with a fair, transparent, and reliable experience. This policy clearly explains when a product purchased directly from the official MyLap India website is eligible for a return, refund, or exchange, how the process works, when reverse-shipping charges may apply, and how refunds and exchanges are processed.

Please read this policy carefully before placing your order.

1. 15-Day Return & Refund Window

MyLap India provides an eligible 15-day return and refund window from the date of delivery.

If you experience an eligible issue with your product, you must inform MyLap India and raise your request within 15 calendar days from the date on which the product was delivered.

A return request may be raised in circumstances including:

  • The product is defective.
  • The product is not functioning properly.
  • The product is received in a damaged condition.
  • MyLap India has supplied a product different from the product shown in the confirmed order.
  • The customer accidentally ordered an incorrect model or part number, subject to the applicable conditions stated in this policy.
  • Another genuine product-related issue is reported and accepted under this policy.

Change-of-Mind Returns Are Not Accepted

MyLap India does not accept returns merely because:

  • The product is no longer required.
  • The customer has changed their mind after purchasing the product.
  • The customer no longer wishes to keep the product without any eligible product-related or order-related reason.

A return must fall within an eligible reason specified in this policy.

2. How to Raise a Return, Refund or Exchange Request

You must contact MyLap India within 15 days from the date of delivery.

You may contact us through any of the following:

Email: orders@mylapindia.com
WhatsApp: +91-9685 914 844
Phone: +91-9685 914 844

Please provide your order number or invoice details and clearly explain the reason for your request.

Where applicable, our support team may request photographs, videos, laptop model details, battery part numbers, diagnostic information, or other reasonable information required to verify the issue or compatibility.

3. Return Pickup Process2. How to Raise a Return, Refund or Exchange Request

Once an eligible request has been accepted, MyLap India will attempt to arrange reverse pickup through an available courier partner.

Where Reverse Pickup Is Available

MyLap India will arrange collection of the product through an available courier partner.

The customer must securely pack the product before handing it over to the courier partner.

Where Reverse Pickup Is Not Available

Reverse-pickup services may not be available at every PIN code or location.

If our courier partners are unable to provide reverse pickup, the customer may be requested to send the product to the return address provided by MyLap India using a reliable and trackable courier service.

Please obtain return instructions from our support team before independently shipping a product to us.

4. Inspection & Technical Verification

Every returned product may undergo inspection and, where applicable, technical testing after it reaches MyLap India.

Our team may verify:

  • Product model and part number
  • Serial number or identifying information
  • Physical condition
  • Charging and discharging functionality
  • Product performance and operation
  • Reported defect or malfunction
  • Compatibility information
  • Signs of physical damage
  • Signs of misuse, tampering, alteration, or unauthorized repair
  • Accessories/components originally supplied
  • Whether the returned product corresponds to the product originally dispatched

The applicable refund, exchange, or reverse-shipping treatment will be determined after the product and the reason for return have been verified.

5. Confirmed Defective, Damaged or Malfunctioning Product

If a customer reports that a product is defective, damaged, malfunctioning, or not working properly and our inspection confirms a genuine issue attributable to the product as supplied by MyLap India, the return will be treated as a confirmed product-issue return.

In such eligible cases:

  • The return will be accepted.
  • The eligible refund will be processed.
  • No ₹110 reverse-shipping charge will be deducted from the eligible refund.

This is subject to the other conditions of this policy and applicable consumer law.

6. Product Reported as Defective but Found to Be Working Properly

A customer may reasonably believe that a product is defective and request a return.

If, after receiving and technically inspecting the returned product, MyLap India reasonably determines that:

  • The product is functioning properly;
  • The reported defect cannot be reproduced;
  • No product defect or malfunction is identified; and
  • The product is otherwise operating as intended,

the return will not be treated as a confirmed defective-product return.

Where the return has otherwise been accepted, the customer may receive the eligible refund; however, if MyLap India arranged the reverse pickup, a ₹110 reverse-shipping charge will be deducted from the refundable amount.

Example

Amount Paid: ₹2,499
Reverse Shipping Charge: ₹110
Eligible Refund: ₹2,389

The ₹110 amount represents the reverse-shipping cost. It is not an inspection, testing, or penalty fee.

7. Incorrect Product Sent by MyLap India

If the customer ordered the correct product but MyLap India supplied a product different from the product stated in the confirmed order, it will be treated as a fulfilment issue attributable to MyLap India.

For example:

Ordered: Battery A
Delivered: Battery B

In an eligible case:

  • The return will be accepted.
  • MyLap India will arrange the applicable return process.
  • No ₹110 reverse-shipping charge will be deducted from the eligible refund.

8. Customer Ordered the Wrong Model or Part Number

Customers are requested to carefully verify their laptop model, battery model, part number, specifications, and compatibility before placing an order.

If a customer orders an incorrect model or part number and MyLap India delivers exactly the product stated in the customer's confirmed order, this will be considered a customer-ordering error, rather than an incorrect product supplied by MyLap India.

For example:

The customer orders Battery A for ₹1,399 and MyLap India correctly delivers Battery A. After delivery, the customer discovers that their laptop actually requires Battery B.

In this situation, the customer may choose between the following two options, subject to eligibility and product verification:

Option 1 — Return for Refund

If the customer does not want an exchange and instead wishes to return the incorrectly ordered product, an eligible return may be accepted within the applicable 15-day period.

If MyLap India arranges the reverse pickup, a ₹110 reverse-shipping charge will be deducted from the eligible refund.

Example Amount Paid: ₹1,399 Reverse Shipping Charge: ₹110 Eligible Refund: ₹1,289

Option 2 — Exchange for the Correct Model

Instead of returning the product for a refund, the customer may request an exchange for the correct compatible model or part number, subject to availability, eligibility, and verification.

Our support team will first help identify the correct required model/part number.

If the replacement product has a higher selling price than the originally purchased product, the customer will be required to pay the applicable price difference in advance before the exchange product is dispatched.

Example

Original Product Price: ₹1,399
Correct Product Price: ₹1,599
Price Difference: ₹200

The customer will be required to pay the ₹200 difference in advance before MyLap India dispatches the correct product.

The exchange product will be dispatched only after:

  1. The originally supplied product has been returned and received by MyLap India;
  2. The returned product has passed the applicable inspection and verification;
  3. The correct model has been confirmed and is available; and
  4. Any applicable additional amount has been successfully paid.

If the correct replacement product costs less than the originally purchased product, our support team will communicate the applicable price adjustment/refund treatment before processing the exchange.

Exchange availability is subject to stock and compatibility.

 

9. Wrong Model: Return vs. Exchange

For clarity, where the customer ordered the wrong model but MyLap India correctly supplied the product that was ordered:

If You Choose a Refund

The product may be returned within the eligible return period, and where MyLap India arranges reverse pickup:

₹110 reverse-shipping charge will be deducted from the eligible refund.

If You Choose an Exchange

MyLap India may exchange the incorrectly ordered product for the correct compatible model, subject to inspection, availability, and the conditions of this policy.

If the correct product costs more, the price difference must be paid in advance before dispatch.

This exchange option is provided to help customers obtain the correct compatible product without unnecessarily completing a refund and placing an entirely new order.

10. Important Difference: Wrong Product Sent vs. Wrong Product Ordered

These situations are treated differently:

 

A. MyLap India Sent the Wrong Product

You ordered Product A, but MyLap India mistakenly delivered Product B.

Responsibility: MyLap India
Standard Reverse Shipping Charge: ₹0

 

B. Customer Ordered the Wrong Product

You ordered Product A and MyLap India correctly delivered Product A, but your laptop actually requires Product B.

Responsibility: Customer-ordering error

The customer may choose:

Return for Refund: ₹110 reverse-shipping charge applies where MyLap India arranges the pickup.

OR

Exchange for Correct Model: Exchange may be provided subject to eligibility, inspection, stock availability, compatibility, and payment of any applicable price difference.

11. Customer-Arranged Return Shipping

If MyLap India's reverse-pickup service is unavailable at the customer's location, the customer may be requested to send the product using a reliable and trackable courier service.

If the customer arranges and pays for the return shipment directly, the standard ₹110 MyLap India reverse-pickup charge will not additionally be deducted, because MyLap India did not arrange that reverse shipment.

Any treatment of customer-incurred return shipping costs in a confirmed MyLap India product/fulfilment issue will be handled in accordance with applicable law and the circumstances of the return.

Customers should retain the courier receipt and tracking information until the return has been completed.

12. Refund Processing Timeline

Once the returned product has:

  1. Been received by MyLap India;
  2. Undergone the applicable inspection and/or technical verification; and
  3. Been approved for refund,

MyLap India will process the eligible refund within 5–7 business days.

Where the ₹110 reverse-shipping charge applies, it will be deducted from the eligible refundable amount.

After the refund has been processed by MyLap India, your bank, UPI provider, card issuer, payment gateway, or other financial institution may require additional time to reflect the amount.

13. Return Packaging

Products being returned or exchanged must be packed securely to prevent damage during transit.

Where available and applicable, customers should include the original packaging, accessories, and components supplied with the product.

Products should be adequately cushioned and protected against movement, bending, impact, or other physical damage during transportation.

MyLap India may not be responsible for damage caused during a customer-arranged return shipment due to inadequate or improper packaging.

14. Circumstances Where a Return or Refund May Not Be Accepted

Subject to applicable consumer law, a return or refund may be declined where:

  • The request is raised after the applicable 15-day return period.
  • The product is being returned solely because it is no longer required or the customer has changed their mind.
  • The returned product is different from the product originally supplied.
  • The serial number, model, part number, or other identifying information does not match our records.
  • The product has suffered customer-caused physical damage.
  • The product shows signs of misuse, tampering, alteration, or unauthorized repair.
  • The product has been damaged due to improper installation, liquid exposure, accident, external electrical issues, or other customer-attributable causes.
  • A customer-arranged return reaches MyLap India damaged due to inadequate packaging.
  • The return otherwise does not meet the applicable requirements of this policy.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian law.

15. Amazon, Flipkart & Other Third-Party Marketplace Purchases

This policy applies to eligible orders purchased directly through the official MyLap India website.

If you purchased a MyLap India product through Amazon, Flipkart, or another third-party marketplace, e-commerce platform, or third-party seller platform, any return or refund request must be raised through the same platform from which the original purchase was made.

For example:

  • Amazon purchase → Return/refund request through Amazon.
  • Flipkart purchase → Return/refund request through Flipkart.
  • Other marketplace purchase → Return/refund request through the respective marketplace.

Such returns and refunds will be governed by the return window, eligibility criteria, refund process, pickup arrangements, charges, timelines, and other applicable policies of that marketplace.

MyLap India's direct website return/refund process cannot be used to initiate or process a return/refund for an order originally completed through a third-party marketplace.

16. Important Information

Before requesting a return, refund, or exchange, please remember:

  • The applicable 15-day period begins from the date of delivery.
  • The customer must contact MyLap India within this period.
  • Change-of-mind or “no longer required” returns are not accepted.
  • Returned products may undergo inspection and technical verification.
  • Confirmed product defects attributable to the product as supplied do not attract the standard ₹110 reverse-pickup charge.
  • If a reported defect is not found during inspection and the product is working properly, ₹110 may be deducted where MyLap India arranged the pickup.
  • If MyLap India sends the wrong product, the standard ₹110 reverse-pickup charge does not apply.
  • If the customer orders the wrong model, the customer may choose an eligible refund or exchange.
  • For a wrong-model refund, ₹110 is deducted where MyLap India arranges the reverse pickup.
  • For a wrong-model exchange, any applicable increase in product price must be paid in advance before dispatch.
  • Exchanges are subject to product availability, compatibility, inspection, and applicable price adjustment.
  • Third-party marketplace purchases must follow the respective marketplace's return and refund process.

17. Contact MyLap India

For assistance with an eligible return, refund, or exchange relating to an order purchased directly through the official MyLap India website, please contact:

Email: orders@mylapindia.com
WhatsApp: +91-9685 914 844
Phone: +91-9685 914 844

Please keep your order number or invoice details available so that our support team can assist you efficiently.

MyLap India
Fair Returns. Transparent Refunds. Reliable Support.